1. Cancellation Policy
- Customers may cancel their order before it has been processed for shipping. To cancel an order, please contact our customer service team at 8275390999 with your order details.
- Once an order has been processed for shipping, it cannot be canceled. In such cases, customers may refer to our Returns and Refunds Policy outlined below.
2. Refund Policy
- Refunds will be issued for canceled orders or returned items in accordance with this policy.
- If an order is canceled before it has been processed for shipping, a full refund will be issued to the original payment method within 3 working days.
- If an order has already been processed for shipping and the customer wishes to return the items, a refund will be issued upon receipt and inspection of the returned items. Refunds will be issued to the original payment method within 3 working days.
- Refunds will be for the full purchase price of the item(s) excluding any shipping charges incurred.
3. Returns Procedure
- To initiate a return, please contact our customer service team at 8275390999 within 3 days of receiving your order.
- Returned items must be in their original condition and packaging, with all tags attached.
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Once the returned items have been received and inspected, a refund will be issued to the original payment method.
4. Exceptions
- Digital products, such as e-books, are not eligible for return or refund once they have been downloaded or accessed.
- Customized or personalized items may not be eligible for return or refund unless they are defective or damaged upon receipt.
5. Contact Us
If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer service team at 8275390999.