At Khajina.co.in, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return an item. Please review our refund and returns policy below:
1. Returns Eligibility: – You may return most new, unopened items purchased from Khajina.co.in within 7 days of delivery for a full refund. We do not accept returns on items that are personalized or customized. – To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process: – To initiate a return, please contact our customer service team at [contact email/phone number]. Our representatives will guide you through the return process and provide you with a return authorization number (RMA) if applicable. – Please securely package the item(s) you wish to return, including all original packaging and accessories, and ensure that the RMA number is clearly marked on the package. – You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
3. Refund Processing: – Once your return is received and inspected, we will notify you of the approval or rejection of your refund. – If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days. – Please note that shipping costs are non-refundable, and the original shipping cost will be deducted from your refund, unless the return is due to our error or a defective product.
4. Exchanges: – We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items: – If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.
6. Cancellations: – Orders can be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled.
7. Exceptions: – Certain items may be subject to additional return restrictions or may not be eligible for return. Please refer to the product description or contact us for more information.
Contact Us: If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at read@khajina.co.in